Refund Policy

Refunds are evaluated separately for grocery deposits, grocery adjustments, labor, tips, bonuses, and any platform or provider fees. A refund in one category does not automatically erase records or payments in another category.

Refunds should create booking events and payment adjustments so customers, chefs, support, and finance can understand what changed.

If actual grocery spend is lower than the deposit, the customer may receive a credit or refund for the difference according to reconciliation. If actual spend is higher than the deposit and approved overage, the customer may need to approve the difference before reimbursement.

Disputed receipts may be reviewed by admin before any refund, additional charge, or payout decision.

Labor refunds depend on booking status, completion evidence, chef arrival/departure, customer confirmation, dispute details, cancellation timing, and marketplace policy.

Tips and bonuses are separate from labor. Refunding labor does not automatically reverse a tip unless the support decision says so.