Contact

For booking questions, receipt disputes, grocery reconciliation, labor payment questions, safety concerns, or account help, contact support@mealprepdirect.com.

For urgent safety concerns during an in-home appointment, use the in-product support or incident flow when available and contact local emergency services if there is immediate danger.

Include your booking ID, whether you are the customer or chef, the date of service, a short description of the issue, and any non-sensitive evidence needed for support to understand the problem.

Do not send raw card numbers, government ID images, private document URLs, medical records, or unnecessary sensitive household information by ordinary email.

Meal Prep Direct is operated by Hearth Dispatch. Hearth Dispatch provides shared account, payment, payout, support, document review, and trust infrastructure.